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Citi Field Information Guide

A

AAA AUTO CLUB OF NEW YORK

Provides emergency services at no cost to stranded motorists in Citi Field parking areas. These services are available to all guests and include recharging drained batteries, changing flat tires and towing service to affiliated AAA stations. AAA will also tow to non-affiliated stations for the standard commercial rate.

The club truck and driver will be on the premises for all home games from the 7th inning until one hour after the completion of the game.

Guests in need of this service should call the Fan Assistance Number: (646) 438-5000.

ACCESSIBLE PARKING

See Parking.

ACCESSIBILITY SERVICES

Citi Field offers an abundance of accommodations for guests with disabilities, including but not limited to wheelchair accessible seating, captioning, and audio and sensory resources. For a complete list of accommodations, guests can obtain an Accessibility Guide from any Fan Assistance Booth or the Jackie Robinson Rotunda Ticket Office. For more accessibility information, click here. For any additional questions guests can email accessibility@nymets.com or call 718-565-4360.

ADVANCE TICKET WINDOWS/KIOSKS

See Ticket Sales and Services.

ALLERGY INFORMATION

Allergy information is available at each concession stand upon request.

AMAZIN' GETAWAYS

The Mets and Sports Marketing USA host various Spring Training and Regular Season Amazin' Getaway trips for fans to see the Mets play on the road. For more information, click here or call (718) 577-5055.

AMAZIN' MEMORABILIA

Amazin' Memorabilia features game-used and autographed collectibles from your favorite Mets players, past and present, including baseballs, bats, jerseys, bases, photos, and more. These items are available at the Amazin' Memorabilia Shop behind home plate on the field level, online at Mets.com/gameused, or by calling (718) 559-3144. The New York Mets donate all net proceeds from Amazin' Memorabilia sales to the Amazin' Mets Foundation.

AMAZIN' METS FOUNDATION

To be a champion, you need to stand for something. The Amazin’ Mets Foundation is committed to providing needed services and opportunities to children, families, and under-served groups in our neighborhoods and communities. Together we can inspire change and make a lasting impact on and off the field. For more information on the Amazin’ Mets Foundation, please visit Mets.com/Community.

ANIMALS

See Pets.

ARAMARK, CITI FIELD POLICY ON SALE OF ALCOHOLIC BEVERAGES

It is the policy of Aramark to conduct the sale and service of alcoholic beverages in compliance with all applicable laws. Aramark has informed the Mets of the following Aramark alcohol service policies for Citi Field:

  1. The sale and service of alcoholic beverages to anyone under the age of 21 or any visibly intoxicated person is prohibited.
  2. The legal drinking age in New York is 21. To ensure that minors are not served, Aramark requires valid photo identification from every guest prior to the purchase of alcohol. ID must be presented for every sale. Accepted forms of identification include a valid driver's license with picture, military ID with picture or passport with picture.
  3. A maximum of two drinks may be sold to a guest per transaction; this limit may be modified to less than the specified number at the discretion of Aramark management for special events or special circumstances.
  4. Alcohol sales at concession stands will stop after the seventh inning or earlier at Aramark management discretion.
  5. Alcohol sales in all Citi Field restaurants and clubs stops at the conclusion of an event. Alcohol sales in restaurants, suites and clubs may stop earlier at Aramark management discretion or at the request of the New York Mets management.

Note: Alcohol may be taken between levels and into all seating areas until the end of the seventh inning, at which time all alcohol must remain within club spaces. The Home Plate seats, Delta seats, Hyundai seats, The Honda Clubhouse, M&M Sweet Seats and Excelsior concourse and seats between Sections 306-333 are considered "club space". Once the game has ended, all alcohol must remain within the actual club in which it is purchased.

AUTOMATED TELLER MACHINES (ATM)

New for the 2021 season, Citi Field is now a cashless facility. For fans who only have cash as a form of payment, there will be “reverse ATMs” at various locations around the ballpark. These reverse ATMs take in cash instead of dispensing it, to allow fans to convert paper money to a Mastercard that is usable anywhere Mastercard is accepted.

B

BABY DIAPER CHANGING STATIONS

Baby diaper changing tables are located in all concourse restrooms.

BAG POLICY

See Security Policies

BALLPARK APP

Download the free, official app of Citi Field, MLB Ballpark. The MLB Ballpark app perfectly complements and personalizes your trip to Citi Field with check-in offers, exclusive content and much more.

BALLPARK INFORMATION

*_Capacity: *_41,800

Size of the Entire Facility: 1.4 Million Square Feet

*_Surface: *_Natural Grass

*Playing Field Distances: *

  • Left Field Foul Pole - 335 feet
  • Left Field - 358 feet
  • Left Center Field - 370 feet
  • Center Field - 408 feet
  • Right Center Field - 380 feet
  • Right Field - 370 feet
  • Right Field Foul Pole - 330 feet

Height of Wall: 8 feet consistent from Foul Pole to Foul Pole

BANNERS

The New York Mets allow banners, signs and flags (without flag poles or any other solid supporting structure) to be displayed in the stadium as long as they do not obstruct views of other guests and do not block other signage in Citi Field. Signs should not interfere with the game, your fellow guests' enjoyment of the game, or carry disparaging, commercial, political or obscene messages. Signs must be baseball-related and may not contain language deemed inappropriate by Citi Field management. They may only be displayed between innings as well as before and after the conclusion of the game. Banners and signs must utilize only cloth, paper or other light, flexible materials, rather than be comprised of or supported by wood, metal or other hard materials that could be dangerous in a crowded public setting. Any banner or sign may be removed at the sole discretion of Citi Field management and Citi Field management reserves the right to restrict the presence of signs and banners in specific ballpark locations.

BATTING PRACTICE

The following are times for Mets and visitor batting practices. Please note that batting practice does not take place prior to every game.

First Pitch: Mets BP: Visitor BP: Mets Infield: Visitor Infield: Grounds Crew:
12:10 p.m. 9:40 a.m. 10:40 a.m. 11:10 a.m. 11:25 a.m. 11:30 a.m.
1:10 p.m. 10:40 a.m. 11:40 a.m. 12:15 p.m. 12:25 p.m. 12:30 p.m.
4:10 p.m. 1:40 p.m. 2:40 p.m. 3:15 p.m. 3:25 p.m. 3:30 p.m.
7:10 p.m. 4:40 p.m. 5:40 p.m. 6:15 p.m. 6:25 p.m. 6:30 p.m.

BICYCLE PARKING RACKS

Guests who wish to bike to Citi Field can utilize any of the 11 bicycle parking racks located outside of the ballpark. The locations of the bicycle parking racks are as follows: first base side of the Rotunda, third base side of the Rotunda, outside the Right Field Gate on Seaver Way.

BIG APPLE RESERVED SEATING

This ballpark seating area, located in Center Field, includes Sections 140-142 and is sold as part of a Group Sales package. For further information, please see Group Hospitality Areas.

BIRTHDAY MESSAGES

See Scoreboard Messages.

C

CAMERA/VIDEO EQUIPMENT

Small film or digital cameras are permitted in Citi Field. Commercial grade audio, video and photographic equipment are not permitted in Citi Field due to security considerations.

CASHLESS CONCESSION STANDS

Citi Field will be a completely cashless venue in 2021. Select locations on concourses will have reverse ATMs for fans to change cash into cards.

CELL PHONE CHARGING

There are charging tables installed on the Excelsior Level (first and third base side bars) and Delta Level (inside the Delta Sky360º Club near the Jackie Robinson Rotunda escalators) for guests with access. New for the 2021 season, there are 2 charging tables on the Field Level in Sections 101 and 128.

CELLULAR PHONES

Guests are permitted to use cellular phones at Citi Field, provided their use does not interfere with fellow guests' enjoyment of the ballgame.

CHILDREN'S TICKETS

All guests entering the ballpark who are 32" or taller require a ticket. Children under 32" tall do not require a ticket, but must sit on a parent's lap during the game without obstructing the view of other guests. A seat will not be provided without a ticket.

CITI AUDITORIUM

The 150-seat Citi Auditorium features plush, theater-style seats and state-of-the-art audio/visual equipment. The Citi Auditorium is located on the Empire Suite Level, overlooking the Jackie Robinson Rotunda. For information on renting this space out on game days, please contact Group Sales at (718) 507-TIXX. For more information on renting this space on NON-GAME days, please call (718) 507-3663 or log onto www.MetsEvents.com

CITI PAVILION AT SHEA BRIDGE

This semi-private space, located adjacent to the Shea Bridge, features a view from center field and into the dugouts and is sold as part of a Group Hospitality package. For further information, please see Group Hospitality Areas.

CLOVER HOME PLATE CLUB

See Clubs/Restaurants

CLUB METS

The official online fan club for Mets fans. For more information, click here.

CLUBS/RESTAURANTS

Citi Field features six clubs located throughout the ballpark. Each club is an air-conditioned space featuring high-definition televisions, full bars, and premium concessions. Guests wishing to enter a Citi Field club or restaurant must be in possession of a ticket that provides access to that area. Each ticket identifies the clubs to which the ticket holder has access. Guests holding press passes or credentials may not enter clubs or restaurants unless accompanied by Mets Front Office staff. Club descriptions are listed below.

Clover Home Plate Club

(Formerly First Data Club)

Located on the Plaza Level and exclusive to Clover Platinum and Gold seat holders (sections 11-19, rows 1-8), the Clover Home Plate Club provides guests with complimentary soft drinks, coffee, a wide variety of small bites and snacks, as well as private restrooms and a full bar available for purchase. Clover Home Plate Club guests are also able to scan their ticket for all-inclusive food and nonalcoholic beverages at all concession stands around Citi Field. This all-inclusive element does not apply to the Metropolitan Grille, Pat LaFrieda's Chop House restaurant in the Delta Club, or access to the Hyundai Club.

Delta Sky360° Club

The Delta Sky360˚ Club is located directly behind home plate on the Delta Level. The club features a casual, market-style dining area, two full-sized bars, bar food service on the Delta 3rd base side and a full-service restaurant, Pat LaFrieda's Chop House. Reservations for Pat LaFrieda's Chop House can be made at (718) 595-8102.

Hyundai Club - First Base and Third Base

Located behind home plate on the Field Level, the Hyundai Club features complimentary food and soft drinks as well as two full bars, alcohol available for purchase, and private restrooms to all guests with Hyundai Club tickets.

Metropolitan Grille

(Formerly The Porsche Grille)

Located just beyond section 333 on the Excelsior Level, the Metropolitan Grille is a four-tiered restaurant with views of the playing field, Manhattan skyline, and the World’s Fair Marina. This restaurant features a fine selection of freshly prepared menu items on its Market Tables, as well as a la carte entrees for dinner. Kids and Dessert menus are also available. Reservations are recommended and can be made at (718) 565-4333 or by using Open Table.

Piazza 31 Club Presented by True Premium Vodka

(Formerly The Foxwoods Club)

Located behind home plate on the Excelsior Level, the Piazza 31 Club presented by True Premium Vodka features a full bar and multiple food offerings including gourmet hot dogs, pizza and other ballpark favorites. The Piazza 31 Club presented by True Premium Vodka does not provide a view of the field, but does feature over 20 high-definition televisions so that guests may see the game.

Jim Beam Highball Club

Located behind home plate on the Promenade Level, the Jim Beam Highball Club offers two full bars and a variety of food options.

CREDIT CARDS

MasterCard, Visa, Discover and American Express are accepted at all Mets ticket locations and outlets, and at most Citi Field merchandise and food locations.

D

DELTA (FORMERLY STERLING) & EMPIRE (FORMERLY PORSCHE) SUITES

There are 54 suites at Citi Field located on two levels: Delta (Level 2) and Empire (Level 4). Delta Suites 1-10 are located in the Delta Sky360˚ Club and are accessible via the Jackie Robinson Rotunda, Hodges and Seaver entrances. Empire Suites 201-244 are located on the Empire Suite Level, which is accessible from any of the three VIP entrances - Hodges, Seaver and Stengel - via elevator or staircase. For more information about Delta and Empire Suites, call (718) 507-TIXX or email Suites@nymets.com.

DELTA SKY DECKS

This patio, located on the third base side of the Delta SKY360˚ Club, is traditionally part of the Group Hospitality Areas and sold as part of a group package. On days when it is not sold to a specific party, the patio can be used by all ticket holders with Delta Club access. For further information, please see Group Hospitality Areas.

DELTA SKY 360° CLUB

See Clubs/Restaurants.

DESIGNATED DRIVER PLEDGE BOOTHS PRESENTED BY COORS LIGHT

The Designated Driver program is designed to encourage our guests to make responsible choices regarding drinking and driving. Guests wishing to participate must sign a pledge that they will not drink alcohol at the event. Guests receive a wristband indicating that they should not consume alcohol. In exchange for this pledge, guests receive a coupon that can be redeemed for a free 21-ounce fountain soda at most concession stands.

E

ELEVATORS

There are eleven guest elevators at Citi Field. Each one is labeled with a letter.

Guest Elevators B and C
Level: Location:
Plaza Hodges entrance
Sterling Delta Sky360˚ Club - first base side
Field Section 114 / Hyundai Club first base entrance
Empire Suite 216
Excelsior Section 315 / Piazza 31 Club first base entrance
Promenade Sections 411 & 511
Guest Elevators D and E
Level: Location:
Plaza Service Tunnel for ADA access to Section 109-Row A
Field Section 109
Empire Party Suites 202-203
Excelsior Section 306 / Ramp to Coca Cola Corner
Promenade Sections 403 & 503
Guest Elevator J
Level: Location:
Plaza Bullpen Plaza
Field Section 142
Guest Elevator K
Plaza Service Tunnel next to the Building Command Center
Field Section 133
Excelsior Section 334 (this is the only elevator that provides access to the Thomas Tew Reserve - sections 334-339)
Promenade Sections 432 & 532
Guest Elevators N and O
Level: Location:
Plaza Stengel Entrance and ADA access to Section 125-Row A
Field Sections 125 & 126
Empire Suite 243
Excelsior Section 332 and the Metropolitan Grille
Promenade Sections 426 & 526
Guest Elevators P and Q
Level: Location:
Plaza Seaver Entrance
Sterling Delta Sky360˚ Club - third base side
Field Section 121 / Hyundai Club third base entrance
Empire Suite 227
Excelsior Section 324 / Piazza 31 Club third base entrance
Promenade Sections 418 & 518
Guest Elevator S
Level: Location:
Plaza Jackie Robinson Rotunda Ticket Office Field Across from Hyundai Club third base entrance

Please note that elevator S does not have an operator.

EMERGENCY PLAN

In the event of an emergency, an announcement will be made and instructions will appear on the scoreboard and Citi Vision board.

EMPIRE SUITES

See Delta and Empire Suites.

ESCALATORS

There are seven escalator banks at Citi Field, and each is designated with a number. They can be found at the following locations:

Plaza Level to Sterling Level:

  • Jackie Robinson Rotunda (JRR) to and from the Delta Sky360˚ Club (#1 and #2)

Plaza Level to Field Level:

  • JRR to the Field Level across from Hyundai Club (#3 and #4)
  • Right Field Gate to Section 109 (#5)
  • Left Field Gate to Section 125 (#6)

Field Level to Excelsior Level:

  • Section 109 to Section 306 and the ramp to Coca Cola Corner (#5B)
  • Section 125 to Section 333 and the Metropolitan Grille (#6B)
  • Section 139 to Section 338 and the Thomas Tew Reserve (#7)

Excelsior Level to Promenade Level::

  • Section 306 to Sections 402 and 502 (#5C)
  • Section 337 to Sections 427 and 527 (#6C)

Escalators run until the end of the seventh inning. At that time, escalators are stopped and secured. Guests should be encouraged to use stairs, elevators or the left field ramp in order to exit the ballpark.

EXIT & RE-ENTRY

Guests who exit the ballpark will not be allowed to re-enter. Guests leaving the ballpark for exceptional circumstances may be permitted to re-enter, provided they have received approval from a Security or Guest Service Supervisor before exiting.

F

FOOD

See Concessions.

FAMILY RESTROOMS

The fifteen (15) Family Restrooms may be found at:

  • Sterling Level: Delta Sky360° Club (2) at opposite ends of the club
  • Field Level: Sections 111, 114, 121, 124 and 130
  • Porsche Suite Level: Across from Suites 204 and 240
  • Excelsior Level: Sections 312, 326 and 339
  • Promenade Level: Sections 409, 420 and 430

Note: Baby changing tables are available in all concourse restrooms.

FAN ASSISTANCE NUMBER

(646) 438-5000

The Fan Assistance Number is monitored on a real-time basis in the Day-of-Game Command Post and is operational on game/event days from the time gates open until gates close.

FAN ASSISTANCE STATIONS

Guests can stop by these four (4) ballpark locations for directions, to store strollers and wheelchairs, or for general assistance. Mets schedules, nursing passes and First Game certificates are also available.

FAN EXPERIENCE PACKAGES

Fans looking to enhance their experience at a Mets game by throwing out the First Pitch, singing the National Anthem, taking a Photo on the Field, and more should contact the Group Sales Office at (718) 507-TIXX, email groupsales@nymets.com or visit Mets.com/groups

FAN FEST

The Citi Field Fan Fest is located on the Field Level in center field. Weather permitting, the Fan Fest will be open when the first gate opens. Fan Fest closes after the final out of the top of the seventh inning. Activities include batting cages, mini wiffle ball field and pictures with Mr. and Mrs. Met at designated times.

FAN MAIL

Letters to Mets players should be sent to their attention at Citi Field, Flushing, NY 11368-1699. Please enclose a self-addressed envelope.

FAN PACK

Fan Packs can be requested by filling out this form.

FAN WALK

There are no fan walk locations currently on sale; however, more areas may become available in the future. Those interested should visit Mets.com/fanwalk to be added to the Interest List.

FIRST AID

The Ambulnz First Aid room is located on the Field Level across from the Hyundai Club third base entrance.

FOUL BALLS/HOME RUNS

Guests are permitted to keep balls that are hit outside the field of play. Guests are not permitted on the field or the "batter's eye" to retrieve a ball or otherwise interfere with a ball still in play. Doing so will result in their ejection from the ballpark.

FORD FITNESS AREA

The Ford Fitness Area is located in Center Field, which was formerly home to the Dunk Tank. This area will feature the Ford Built Tough Challenge, consisting of equipment where guests can test their strength at body weight exercises. Each game, during the Bottom of the 5th inning one lucky fan can compete against the Machine. It is generally restricted to guests aged 18+.

G

GATES OPEN

New for the 2021 Season, all gates will open 2 hours before the scheduled first pitch.

GIFT CARDS

Mets Gift Cards are available in any denomination starting at $10 and may be purchased online by clicking here or at Citi Field retail locations. Mets Gift Cards are accepted at Citi Field retail locations, concessions, restaurants, clubs, in-seat service and ticket windows where credit cards are accepted. Balances of gift cards can be found at Mets.com/giftcards. Any guest at Citi Field having issues with their gift card can be assisted by Ticket Services located on the Plaza Level in the Jackie Robinson Rotunda.

GROUP HOSPITALITY AREAS

For information regarding Citi Field's Empire Party Suites, Delta Sky Deck, Hyundai Club, M&M Sweet Seats, Honda Clubhouse, Citi Pavilion at Shea Bridge, Coors Light Skyline, Big Apple Seats with Bullpen Plaza, Excelsior Level horseshoe bars, pregame meeting spaces, and other hospitality options, please call the Group Sales Office at (718) 507-TIXX, email groupsales@nymets.com or click here.

GROUP SALES

See Ticket Sales and Services.

GROUP SALES REDEMPTION BOOTH

The Group Sales Redemption Booth is located on the Field Level behind Section 130. Any fans redeeming a group specific Theme Night giveaway, Koosman Jersey Package or Hats Off Package should redeem their item at this location. Excelsior Bar Package, Piazza 31 Club Bar Package and M&M Bar Package wristbands are also picked up by the group leader at this location. This booth remains open from the time gates open through the 5th inning. If a guest misses this time window, they can email groupsales@nymets.com.

GUEST CODE OF CONDUCT

We are committed to providing a friendly, safe, and welcoming environment for all.

  • Guests will enjoy the ballpark experience free from foul, abusive and/or derogatory language or obscene gestures.
  • Intervention with an impaired or intoxicated guest will be handled in a prompt and safe manner.
  • Obscene or indecent clothing will not be permitted to detract from the guest experience.
  • Guests will show their tickets when requested and sit only in their ticketed seats. Note: Guests should keep their tickets with them at all times.
  • Guests will refrain from conduct not appropriate in a public, family setting
  • The progress of the game will not be disrupted by guests' actions or unauthorized persons on the playing field.
  • Smoking or use of Tobacco products including e-cigarettes is prohibited at Citi Field.

Violators are subject to ejection and possible loss of ticket privileges. Guests experiencing an issue that is not related to the action on the playing field should call or text the Fan Assistance Hotline at (646)-438-5000 or alert nearest Citi Field personnel.

H

HALL OF FAME & MUSEUM

The Mets Hall of Fame & Museum celebrates the history of the organization with interactive exhibits that include the team's World Series trophies and rings, plaques for each of the team's Hall of Fame members and much more. The Museum is located next to the Jackie Robinson Rotunda and the Team Store, and on game days is open from the time gates open until the ballpark closes. On non-game days fans can access the Hall of Fame & Museum via a Citi Field Tour by clicking here. Guests can access the Hall of Fame & Museum via its entrance in the Rotunda. Please note that in order to preserve the condition of the artifacts on display, flash photography is not permitted inside the Hall of Fame. No food or beverages are permitted inside at any time.

HANDICAPPED PARKING

See Parking.

HOME RUN APPLES

Citi Field's Home Run Apple stands 16½ feet tall and is 18 feet in diameter. The shell of the apple weighs 4,800 pounds, and its frame weighs 9,000 pounds. Guests are encouraged to visit the Shea Home Run Apple, which is now located in front of Citi Field in Mets Plaza.

HONDA CLUBHOUSE

This private space, located adjacent to the Bullpen Plaza, features a field level view of the game and is sold as part of a Group Hospitality package. For further information, please see Group Hospitality Areas.

HORNITOS BAR

Horseshoe style bar located on the Excelsior Level, first base side behind Section 312. This bar is open to all guests with access to the Piazza 31 Club presented by True Premium Vodka. The bar does host groups for certain games and does include drink packages requiring guests to wear a bracelet specific for that day. See also Group Hospitality Areas.

HYUNDAI CLUB

See Clubs/Restaurants.

I

IN-SEAT FOOD AND BEVERAGE SERVICE

We will not be providing in-seat service during the 2021 season. Please see Mobile Ordering for a new food/beverage purchase option.

J

JACKIE ROBINSON ROTUNDA

This landmark partnership between Citi and the Mets has accelerated their significant commitments to the community with new resources to develop and launch outreach platforms and programs in and beyond New York City, involving both Citi and the Mets Foundation.

As the first step in this effort, the Mets and Citi commissioned a sculpture and named the entry rotunda of Citi Field - inspired by the classic design of Ebbets Field - in honor of Jackie Robinson, the legendary pioneer and great American who broke baseball's color barrier with the Brooklyn Dodgers in 1947. The partnership aims to recognize and perpetuate, in and around the rotunda and the community, Robinson's legacy and the "nine values" he embodied as articulated by his daughter and Jackie Robinson Foundation Vice Chair, Sharon Robinson: courage, integrity, determination, persistence, citizenship, justice, commitment, teamwork, and excellence.

Jim Beam Highball Club

See Clubs/Restaurants.

K

KIDS' MEALS

Young Mets fans can purchase a Kids' Meal for $7.00 which includes a Nathan's hot dog, popcorn, juice box, and prize. Kids' Meals are available at the concession stand behind Section 121 on the Field Level.

KOSHER FOOD

Kosher foods including hot dogs, knishes, pretzels, etc. are available at Citi Field. These foods can be purchased near Sections 115 and 130 on the Field Level as well as Section 408 on the Promenade Level. The Kosher stands operate Sunday - Thursday.

KULTURECITY

Citi Field has partnered up with KultureCity, which is an organization that focuses on sensory inclusivity to improve accessibility for people with invisible disabilities. Available for check-out at no cost to guests are sensory bags. These bags can be picked up at the Lost and Found located inside the Jackie Robinson Rotunda. For more questions regarding ADA resources available in the ballpark, please email accessibility@nymets.com.

L

LACTATION ROOM

Nursing mothers are invited to use our private booth located on the indoor concourse of the Empire Suite Level across from suite 213. Those who do not have ticketed access to the Empire Suite Level can obtain a level pass (good for that day only) from any Fan Assistance station.

LOST AND FOUND

The Citi Field Lost and Found Office is located in the Jackie Robinson Rotunda next to the Ticket Office lobby. On non-game days, guests can contact the office at (718) 559-3178 and should leave the following information in their message: name, phone number (including area code), date item was lost, and a brief description of the item. On game days, the office is open from the time gates open until 30 minutes after the conclusion of the game. All 2021 items turned into the Lost and Found and not claimed 30 days after the conclusion of the baseball season will be donated to charity.

LOST OR STOLEN TICKETS

See Ticket Sales and Services.

M

McFADDEN'S RESTAURANT AND SALOON

This Citi Field McFadden’s location is closed permanently as of the 2021 season.

MERCHANDISE

Mets Team Store (Plaza Level adjacent to Jackie Robinson Rotunda)

The Mets Team Store, Citi Field's largest store, is the one-stop shopping destination for any Mets fan and home to merchandise exclusive to Citi Field. The Team Store can be accessed through the Jackie Robinson Rotunda or Hodges VIP entrance. For the most up-to-date information about the Mets Team Store, please click here.

Non-game Days: Monday-Friday: 10:00 a.m. to 5:00 p.m., Weekends: 11 a.m. to 4 p.m.

Game Days: 7:10 p.m. game: 11:00 a.m. to. 4 hours before 1st pitch, reopens when gates open and closes at the end of the game.

1:10 p.m. game: Opens when gates open and closes at the end of the game.

Closings and adjusted hours will always be posted online at Mets.com/TeamStore.

Mets Team Store Presented by Majestic (Across from Hyundai Club first base)

The Mets Team Store Presented by Majestic carries a wide array of authentic jerseys featuring authentic jerseys, our largest name & number t-shirt collection, and much of the performance gear players wear on the field.

Jersey Customization Station (Across from Hyundai Club first base)

The manufacturing process of custom jerseys comes to life at our Jersey Customization Station. Fans will see jerseys riding overhead on the concourse, which can be seen from the Jackie Robinson Rotunda's escalators. Fans are able to put their own name on the back of a jersey and watch it be made right on the concourse.

Mets Dugout Shop for Kids (Section 105)

This shop carries a wide variety of newborn, infant, toddler, and youth apparel along with plush dolls and figurines that are perfect for kids of all ages.

'47 Shop (Section 106)

Nostalgic, lived-in looks for male or female guests of all ages. '47 is a family brand built on quality materials with a relaxed, collegiate style.

'47 Kiosk (Section 130)

Nostalgic caps and limited apparel.

The 7 Line Kiosk (Section 140)

For the fans, by the fans, Darren Meenan has created his own 7 Line Army using Social Media and the web. Some of his signature shirts, as well as some Citi Field exclusives, will be available.

New Era Kiosk (Hyundai Club First Base, Hyundai Club Third Base)

Features New Era on-field caps, adjustable caps fit for all, and limited apparel.

Mets Dugout Shop (Sections 140, 306, 327, 431)

One-stop shopping destination for any Mets fan and home to merchandise exclusive to Citi Field.

Note: Only fans with admittance to the Excelsior Level club areas will have access to the section 327 Mets Dugout Shop. All fans have access to the Mets Dugout Shop at Sections 140, 306 and 431.

METROPOLITAN GRILLE

See Clubs/Restaurants

METS EVENTS

Mets Events, formerly known as Metropolitan Hospitality, is the non-game day event arm that focuses on hosting successful, world class events both inside and outside the ballpark. Citi Field as a venue has over 400,000+ square feet of hospitality space, spread throughout 20+ hospitality spaces, fifty-four (54) suites, as well as 8,500+ parking spaces for usage throughout the year. The team at Mets Events specializes in all types of nonbaseball events, including concerts and music festivals, social events, corporate functions, athletic-style races, food and beverage festivals, and much more. Past notable events include the 2018 NHL Winter Classic; Cirque du Soleil’s TOTEM, AMALUNA, & LUZIA Shows; Major League Soccer and International Soccer Matches; SpartanRace; Electric Daisy Carnival; Rolling Loud Music Festival; and high-end concert tours, including Beyoncé, Lady Gaga, Classic East, BTS, Zac Brown Band, and the Foo Fighters. For more information on booking an event, and upcoming events, including purchasing tickets please visit www.MetsEvents.com or call (718)507-3663.

METS MINOR LEAGUE AFFILIATES

Syracuse Mets (AAA)

Binghamton Rumble Ponies (AA)

Brooklyn Cyclones (High A)

St. Lucie Mets (Low A)

Dominican Summer League Mets #1 (Rookie)

Dominican Summer League Mets #2 (Rookie)

METS MONEY

See Gift Cards.

METS OFFICES

The entrance to the Mets' office building is located on Seaver Way, just north of the Bullpen Gate. All visitors must register at the front desk, and proper Mets-issued IDs must be displayed at all times. The mailing address for the Mets Offices is 41 Seaver Way, Flushing, NY 11368-1699.

METS PUBLICATIONS

The New York Mets Yearbook and Magazines (multiple editions throughout the season) are available at the Mets Team Store and other retail locations throughout Citi Field. For more information or to place an order, call (718) 672-0077 or e-mail TeamStore@nymets.com.

MIKKELLER BREWING NYC

This Citi Field Mikkeller’s location is closed permanently as of the 2021 season.

MILITARY TICKETS

See Ticket Sales and Services.

MOBILE ORDERING

In an effort to transition Citi Field into a contactless venue, we will be rolling out Mobile Ordering for the 2021 season. Fans will have the ability to place an order on their mobile devices and pickup those items at a designated location instead of order takers/runners. Available pickup locations will be listed in the MLB Ballpark app.

MR. MET & MRS. MET

Mr. and Mrs. Met are the official mascots of the New York Mets. They are available for appearances at birthday parties, community functions, business engagements and other special events. For appearance rates and availability, please call (718) 559-3093. On game days, Mr. and Mrs. Met greet fans and pose for photos at Fan Fest in center field at the following times:

12:10 p.m. Game 1:10 p.m. Game 4:10 p.m. Game 7:10 p.m. Game
10:30 a.m. - 10:45 a.m.* 11:30 a.m. - 11:45 a.m.* 2:30 p.m. - 2:45 p.m.* 5:30 p.m. - 5:45 p.m.*
11:00 a.m. - 11:15 a.m. 12:00 p.m. - 12:15 p.m. 3:00 p.m. - 3:15 p.m. 6:00 p.m. - 6:15 p.m.
1st Inning 1st Inning 1st Inning 1st Inning

* - Season Ticket Holders on weekends only (before general gates open)

MR. & MRS. MET DASH

The Mr. and Mrs. Met Dash will not take place during the 2021 season.

MR. MET'S KIDS CLUB

For information, please visit Mets.com/KidsClub.

N

NATIONAL ANTHEM SINGERS

Persons interested in performing the National Anthem at Mets home games should submit an mp3 demo or a link to a high-quality YouTube video to anthem@nymets.com. Due to a high volume of submissions, only those chosen for a call-back audition will be contacted.

NON-GAME DAY EVENTS

See Mets Events.

NURSING STATION PRESENTED BY NORTHWELL HEALTH

Nursing mothers are invited to use our private booth located on the indoor concourse of the Empire Suite Level across from Suite 213. Those who do not have ticketed access to the Empire Suite Level can obtain a level pass (good for that day only) from any Fan Assistance station.

P

PAPI ON THIRD BAR (FORMERLY EFFEN VODKA BAR)

Horseshoe style bar located on the Excelsior Level, third base side behind Section 327. This bar is open to all guests with access to the Piazza 31 Club. The bar does host groups for certain games and does include drink packages requiring guests to wear a bracelet specific for that day. See also Group Hospitality Areas.

PARKING / TRANSPORTATION

Access-A-Ride - The drop-off and pick-up location for all Guests using the Access-A-Ride service is the Bullpen Gate on Seaver Way.

Accessible Parking - Citi Field's parking lots include more than 350 parking spaces designated exclusively for our Guests with disabilities. These spaces are located in lots A, B, and F, and are available to any Guest displaying a valid handicapped parking pass and possessing either a Citi Field pre-paid parking pass or a daily parking receipt for that day's event. Additional handicapped parking spaces are available in the Southfield Lot. Handicapped spaces in Lot G are only for guests with invited access to Lot G and a handicap placard.

Bus Parking - Located north of Citi Field on the west side of the Shea Road intersection, this lot is commonly referred to as "Pork Chop Hill" and opens three hours prior to the scheduled beginning of games/events at Citi Field. The cost of bus parking for a baseball game is $50.00. Any bus entering when this lot is open for a special event will be charged the special event bus parking fee.

Commuter Parking - Southfield lot is open from 3:30 a.m. until 5:00 p.m. Monday thru Friday* and is primarily available for commuters. The cost of commuter parking is $5.00.

Game/Event Parking Rates - Any vehicle entering Citi Field's primary parking lots when they are open for a baseball game will be charged the game parking fee of $25.00. Any vehicle entering when these lots are open for a special event will be charged the special event parking fee.

Hours of Operation - All lots will open three (3) hours prior to the scheduled beginning of games/events at Citi Field. The only exception to these hours is the Commuter Lot (see Commuter Lot).

Parking Policy for Rainouts - See Ticket Sales and Services.

Pre-Paid Parking Passes - May be purchased online by clicking here or by calling 718-507-TIXX. Pre-paid parking passes will be honored in any Citi Field campus or remote parking lot, except for Lot G. At high volume times pre-paid pass holders will be directed to the nearest available lot. Guests holding pre-paid parking passes may enter through any gate except Gate 1. Guests should present their parking pass to the attendant upon entering the parking lot to be scanned and used as payment.

Primary Parking Lots - There are seven (7) parking lots within the fence line of Citi Field.

These lots are designated as follows:

  • Lot A - Employee Parking (All Passes) and Limited General Parking
  • Lot B - Designated Season Ticket Holders with Lot B Access
  • Lot C - All Passes; General Parking
  • Lot D - All Passes; General Parking
  • Lot E - All Passes; General Parking
  • Lot F - All Passes; General Parking
  • Lot G - Front office staff and Front office visitors Official Parking Lot, VIP Guest and Premium Suite Pass Holders ONLY

Remote Parking Lots - There are five (5) parking lots outside of the fence line of Citi Field and all accommodate general guest parking. Three are available for all Citi Field events and two (2) are available only in special circumstances. These lots are designated as follows:

  • Southfield/Commuter Lot - Located on Roosevelt Avenue between Seaver Way (formerly 126th Street) and Shea Road. It accommodates commuter parking as well as general guest parking for games/events at Citi Field.
  • Stadium View East & West - Situated north of Citi Field beneath the Whitestone Parkway overpass.
  • Marina East - Located north of Citi Field along the marina.
  • Marina West - Located north of Citi Field along the marina. This lot is only available for special events.
  • Flushing Meadows-Corona Park - When these lots are used, shuttle buses will be available to transport guests from the lots to the Flushing Meadows Park entrance passarelle and back.

Uber/Lyft Car Service - Due to traffic conditions and for safety reasons, a convenient pickup spot will be communicated.

Before departing for Citi Field, we encourage guests to check Mets.com for the latest information on the #7 subway line, the Long Island Railroad, local traffic and parking areas. Guests are encouraged to arrive early to avoid traffic congestion.

Special Event Parking

All lots will generally open three hours prior to the start of a special event. Guests should check on Mets.com to determine the opening time of the lots as well as parking fees for any special event.

Parking Policy for Rainouts

Pre-Paid parking passes for a postponed New York Mets game are valid for the announced makeup game. Dated Season Ticket Holder VIP/Premium parking passes for a game that is cancelled are valid for a New York Mets regular season game, except where otherwise noted. However, a parking space is not guaranteed and is subject to availability. Fans that purchase a day of game parking pass upon arrival at Citi Field will receive a dated receipt from the parking attendant prior to entrance. In the event of a postponed game, the receipt can be used for a New York Mets regular season game for that same season, except where otherwise noted. A parking space is not guaranteed and is subject to availability.

Driving & Directions

Please click here.

Ferry Services

Seastreak provides luxury ferry transportation from Highlands, NJ to Citi Field in a little over an hour. While onboard, enjoy New York City's iconic views, refreshing cocktails, cold beer, soft drinks, and snacks. Relax on the open-air top deck, or the climate-controlled interior deck while watching pre-game and post-game coverage on the large screen TVs. The return trip departs 30 minutes after the game. For fare and schedule information, and to reserve tickets, please call (800) BOATRIDE / (800) 262-8743.

Subway Information

Please click here.

PARTY SUITES

See Group Hospitality Areas.

PAY PHONES/PUBLIC TELEPHONES

There are no pay phones located within Citi Field.

PETS

Guests are not permitted to bring any animals into Citi Field with the exception of guide or service animals for guests with disabilities, and on specially-designated promotional dates.

PIAZZA 31 CLUB PRESENTED BY TRUE PREMIUM VODKA

See Clubs/Restaurants

PRESS PASSES

Information on how to obtain press passes and media credentials may be obtained by contacting the Media Relations department at (718) 565-4330 or by email at mediarelations@nymets.com. Please note that a press pass does not grant the holder access to Citi Field clubs, restaurants, the Empire Suite Level or Administration Building.

PROHIBITED ITEMS

See Security Policies

PROMOTIONAL ITEMS/DATES

For the most current schedule of promotion dates, guests should be directed to Mets.com/promotions. For most promotional giveaways there are quantity limits, so guests are encouraged to arrive early. Giveaway dates and items are subject to change without prior notice. Due to the limited quantity for most promotional dates, items will be given on a first-come/first-served basis.

Please note that a guest must be in attendance in order to receive a promotional item. A valid game ticket does not entitle the ticket holder to a promotional item and no more than one (1) item will be distributed to each ticket holder in attendance, regardless of the number of tickets in their possession. For giveaway dates that are advertised as for All Fans, this policy still applies. All Fans in attendance will receive a giveaway on those particular days. Fans can only receive the promotional item immediately after entry through a turnstile. Fans returning back to the gates after they have left the immediate area of the giveaway are not entitled to receive a promotional item.

R

RAIN CHECK POLICY FOR TICKETS

See Ticket Sales and Services.

RAIN DELAYS

When inclement weather is expected, guests can call (718) 507-RAIN or tune into WCBS (880 AM) for the most up-to-date information regarding possible Mets game delays or postponements.

RESTROOMS

Ladies' Rooms

  • Plaza Level: Clover Home Plate Club
  • Delta Level: Delta Sky360° Club (2) at opposite ends of the club
  • Field Level: across from Sections 101, 104, 111, 114, 122, 130 & 132; Hyundai Club (2) at opposite ends of the club
  • Empire Suite Level: across from Suites 204, 213, 217, 221, 230 & 240
  • Excelsior Level: Coca-Cola Corner, across from Sections 309, 312, 326, 329 & 334; Piazza 31 Club (2) at opposite ends of the club; Metropolitan Grille (1) just past the reservation desk
  • Promenade Level: across from Sections 408, 409, 513, 514, 422, 429 & 431

Men's Rooms

  • Plaza Level: Clover Home Plate Club
  • Delta Level: Delta Sky360° Club (2) at opposite ends of the club;
  • Field Level: across from Sections 103, 113, 121, 124, 131 & 139; Hyundai Club (2) at opposite ends of the club
  • Empire Suite Level: across from Suites 204, 213, 217, 230 & 240
  • Excelsior Level: Coca-Cola Corner, across from Sections 309, 329 & 334; Piazza 31 Club (2) at opposite ends of the club; Metropolitan Grille (1) just past the reservation desk
  • Promenade Level: across from Sections 405, 511, 516, 420, 424, 430 & 436

Family Rooms

  • Delta Level: Delta Sky360° Club (2) at opposite ends of the club
  • Field Level: across from Sections 111, 114, 121, 124 & 130
  • Empire Suite Level: across from Suites 204 & 240
  • Excelsior Level: across from Sections 312, 326 & 339
  • Promenade Level: across from Sections 409, 420 & 430

Note: Baby changing tables are available in all restrooms.

RETIRED NUMBERS

The Mets have retired the following numbers in honor of the distinguished careers of:

#37 Casey Stengel; retired on September 2, 1965

#14 Gil Hodges; retired on June 9, 1973

#41 Tom Seaver; retired on June 24, 1988

#42 Jackie Robinson; retired in all MLB parks on April 15, 1997

"SHEA" was retired in honor of William Shea on April 8, 2002.

#31 Mike Piazza; retired on July 30, 2016

REVERSE ATMS

See Automated Teller Machines

S

SCALPING/RESALE OF TICKETS

Mets tickets may not be resold or offered for resale in violation of applicable law. Tickets may not be resold within 1,500 feet of the physical structure of the ballpark under penalty of law.

SCOREBOARD MESSAGES

Mets scoreboard messages raise funds for charity. Game day scoreboard greetings can be purchased for $50 with net proceeds benefiting charity through the Amazin' Mets Foundation. The first 25 approved welcome, birthday, anniversary or congratulatory messages submitted in advance of each home game date will be displayed. To purchase a message visit Mets.com/scoreboardmessages.

Message requests must be received no later than noon, two business days prior to the selected game date.

Groups of 15 or more that purchase tickets through the Mets Group Sales department are eligible to receive a complimentary scoreboard welcome. For more information, please contact the Group Sales office at (718) 507-TIXX.

Citi Field scoreboard greetings are displayed on the Right Field Scoreboard, which is located atop the Coca-Cola Corner. Please note that some seating sections do not have a direct view of this scoreboard, and depending upon your seat location, you may need to move toward the third base side of the ballpark to view your scoreboard message.

Scoreboard messages are displayed during inning breaks beginning in the middle of the 4th inning. Depending upon the number of requests, scoreboard messages often continue into the middle of the 5th inning or end of the 5th inning breaks.

SEASON & PLAN TICKET INFORMATION

See Ticket Sales and Services.

SEASON TICKET HOLDER CLUBHOUSE

As a Mets season ticket holder come see your personal service representatives to ensure you’re getting the most out of your Mets experience. The clubhouse is located across from the mini wiffle ball field.

SEAT/SECTION NUMBERING

At Citi Field, the lower section numbers start in right field and increase as you move behind home plate up the third base line and around the left field wall. All sections in Citi Field are made up of rows; there are no 'box seats.' While the number of seats in each row varies, the lowest seat number in any row is always closest to home plate.

Sections 1-10 - Delta Suites

Sections 11-19 - Delta Level Seats

Sections 101-143 - Field Level Seats

Sections 201-244 - Empire Suites

Sections 301-339 - Excelsior Level Seats

Sections 401-437 - Promenade Level Seats

Sections 501-538 - Promenade Level Seats

SECURITY POLICIES

In order to ensure the safety and comfort of our guests, the following security procedures are in place for this season:

  1. It is illegal to consume alcoholic beverages on the sidewalks or in the parking lots surrounding the ballpark. Anyone doing so is subject to arrest.
  2. Backpacks are not permitted at Citi Field, however other bags such as purses, diaper bags that are not backpack-style, tote, drawstring, fully clear backpack-style bags with no obscured inner pockets and messenger style bags along with small soft-sided coolers are still permitted. Exceptions to this policy can be made for bags used for ADA/medical reasons by the Security Supervisor at each entry gate. All bags and hand-carried items are searched prior to entry. Items can be no larger than 16"x16"x8". There are no bag check facilities inside Citi Field.
  3. Glass bottles, all metal cans and containers, with the exception of reusable "Swell/Yeti" type metal water bottles (provided they are emptied), and hard-sided coolers are not permitted in Citi Field. Guests may bring in one, soft, plastic, factory-sealed water bottle of 20 ounces or less. Guests may also bring in one sealed, soft-sided child's juice box. Note: Water bottles and juice boxes may not be frozen.
  4. Alcoholic beverages and controlled or illegal substances may not be brought into Citi Field.
  5. Other prohibited items include; but are not limited to: commercial audio/visual equipment; laser pointers; noisemaking devices; fireworks; animals (except for service animals); and weapons.
  6. Intoxicated or disorderly fans will not be admitted into Citi Field.
  7. Disorderly fans inside Citi Field are subject to ejection and arrest.
  8. Fans interfering with play in any manner, including the throwing of objects onto the field or entering the field, are subject to ejection and arrest.
  9. Fans using foul or abusive language are subject to ejection and arrest.
  10. Fans are not permitted to enter or remain in Citi Field wearing verbally provocative or inflammatory clothing and are subject to ejection.
  11. Drones are not permitted inside the ballpark or parking lots at any time.
  12. Citi Field reserves the right to determine what items are deemed appropriate for entry.

For additional security information, visit Mets.com.

SMOKING

As of 2021, smoking, including the use of electronic cigarettes, smokeless tobacco, and vaping pens, is prohibited in Citi Field. There are no designated smoking areas, and re-entry is prohibited. Violators are subject to immediate ejection without refund and may face possible revocation of season tickets and/or future ticket privileges.

SOCIAL MEDIA

Stay connected to the Mets on social media! #LGM *_Click Here *_to connect with the team!

METS CITI FIELD
Facebook @Mets Facebook @CitiField
Twitter @Mets Twitter @CitiField
Instagram @Mets Instagram @CitiField
Tik Tok @Mets
Snapchat @Mets
Youtube @Mets
Pinterest @Mets
Reddit @Mets
Triller @NYMets
MR. MET METS TEAM STORE
Facebook @RealMrMet Facebook @MetsTeamStore
Twitter @MrMet Twitter @MetsTeamStore
Instagram @MrMet Instagram @MetsTeamStore
AMAZIN’ METS FOOD METS TEAM STORE
Instagram @AmazinMetsFood Facebook @MetsMemorabilia
Twitter @MetsMemorabilia
Instagram @MetsMemorabilia
FARM REPORT METS EVENTS
Twitter @MetsFarmReport Facebook @MetsEvents
Instagram @MetsFarmReport Twitter @MetsEvents
Instagram @MetsEvents
MRS. MET
Twitter @MrsMet

SOUVENIRS

See Merchandise.

T

TAILGATING

Tailgating is not permitted in Lot A, Lot B or Lot G/Official Lot. Tailgating in other lots is permitted only under the following conditions:

  • ONLY allowed in front or behind vehicle, never in empty parking spaces.
  • No holding or saving spaces for other guests is permitted at any time. All parties must arrive together to get consecutive spaces.
  • Tents, inclusive of tent poles, coolers, tables and grills must fit within one parking space boundary.
  • Groups may only combine use of parking spaces equal to number of vehicles in party and all vehicles must be in consecutive spaces.
  • Tailgates in front or behind vehicles must always yield to traffic flow.
  • No open flames of any type.
  • Allowed in front or behind vehicle but not in individual parking spaces.
  • Consumption of alcohol is prohibited.
  • Inappropriate or dangerous behavior is not allowed.
  • For security reasons, no trash bins are located in Citi Field parking lots. Guests should bag trash for pickup after the event.

Failure to comply with any of the above conditions may result in a fan's removal from the parking lots and/or NYPD summons.

THEME NIGHTS

Fans looking to bring a group out for any Theme Nights with a special ticketed offer & giveaway item (if applicable) should contact the Group Sales Office at 718-507-TIXX or email groupsales@nymets.com. For a full list of Theme Nights, including Faith Day, Youth Baseball Days, First Responder's Night, PRIDE Night, and Heritage Nights, please visit Mets.com/groups.

THOMAS TEW RESERVE (FORMERLY BUD LIGHT LANDING)

Sections 334-339 are accessible using the escalator at Section 139 or the stairwells and elevator directly above and below the Reserve (Section 132 for the elevator). Please note that the Thomas Tew Reserve is not accessible from the rest of the Excelsior Level because no thru-traffic is permitted through the Metropolitan Grille. For more information and availability, contact the Mets ticket office at (718) 507-TIXX.

TICKET SALES AND SERVICES

Ticket Service Office:

The Mets Ticket Services Office at Citi Field is located inside the Jackie Robinson Rotunda, which is on the South side of the ballpark (closest to Roosevelt Avenue). During the offseason the office is closed for walk-ins. For ticket sales, questions and concerns, fans may call the Mets Ticket Office at (718) 507-TIXX to speak to a Ticket Services representative. You may also email Ticket_Services@nymets.com or Accessibility@nymets.com for ADA related questions. Please see hours of operations listed below.

NON-GAME DAYS DURING THE SEASON: Monday-Friday 9:00 a.m. -5:00 p.m.; Closed on Saturday and Sunday.

GAME DAYS DURING THE SEASON: Monday-Friday: 9:00 a.m. – until the middle of the 7th inning. Phones will remain open until 1 hour after first pitch. Saturday - Sunday: 9:00 am to End of the 7th Inning. Phones will remain open until 1 hour after first pitch.

OFFSEASON HOURS: End of season – February: Closed Monday – Sunday

General Ticket Information:

Military Admissions:

Fans or other military personnel should reach out to Ticket_Services@nymets.com or (718) 507-TIXX for more info on the 2021 Military Ticket Policy.

Rain Out Information:

In the event of a postponement, guests should visit Mets.com/rain to view official information pertaining to the exchange of their tickets.

Lost or Stolen Tickets - All ticket holders are responsible for the security of their tickets. Stolen tickets may be reprinted at the Mets’ discretion, without charge, if an official Police Report is presented to the Mets Ticket Office. Guests with lost or stolen ticket problems should contact the Ticket Office at (718) 507-TIXX in advance of the game(s), or come to the Ticket Services lobby in the Jackie Robinson Rotunda on the day their game is scheduled.

Player Ticket Windows - Designated windows for Mets Player Tickets are located on the exterior of the ballpark along the right field side at Ticket Window 31. Designated windows for Visiting Club Player Tickets are located on the 3rd base side of the ballpark at Ticket Window 15. Proper photo identification is required to pick up tickets. The Players Ticket Windows normally close upon completion of the top half of the fifth inning. Late arrivals may pick up Players Ticket orders at the Ticket Office lobby in the Jackie Robinson Rotunda through the end of the seventh inning. After the seventh inning, Player Ticket orders will be left with the Supervisor at the Jackie Robinson Rotunda late entry gate.

Accessible Seating - Over 800 wheelchair-accessible seat locations are available in various sections throughout Citi Field. Advance purchases may be made through all single game sales channels, including Mets.com and the Mets Ticket Office at (718) 507-TIXX. Subject to availability, tickets are sold day-of-game at the Day-of-Game Ticket Windows. You may also email Accessibility@nymets.com for questions and concerns.

Ticket Sales:

Season Tickets, Ticket Plans and Group Tickets - Information on purchasing Mets Season Tickets, Ticket Plans and Group Tickets is available day-of-game at the Mets Ticket Sales Tables located inside Citi Field. Representatives are available to assist fans on the concourse behind section 115/114 near the kosher stand.

Sales tables open no later than 1 hour and 30 minutes before first pitch and close no earlier than the 3rd inning. Season Tickets, Ticket Plans and Group Tickets are also available at the Ticket Office lobby in the Jackie Robinson Rotunda, by calling (718) 507-TIXX and at Mets.com.

Group Ticket Sales:

Group purchases of 15 or more tickets to one game may be made through the Mets Ticket Office at Citi Field, phone at (718) 507-TIXX, or by email at groupsales@nymets.com. A Group Sales representative will assist in planning your group event and purchasing tickets. Group Hospitality Area packages are available as well. Please visit Mets.com/groups for more information.

Single Game Ticket Sales:

Single game tickets may be purchased in advance or day-of-game, subject to availability. Purchase and distribution methods are indicated here:

Internet - Tickets may be purchased at Mets.com, losmets.com or via the MLB Ballpark app using MasterCard, Visa, Discover, American Express or a Mets Gift Card. Digital Delivery is the only available delivery method for individual game ticket sales.

Phone - Tickets may be purchased over the phone by calling 718-507-TIXX using MasterCard, Visa, Discover, American Express or a Mets Gift Card.

*Ticket Windows at Citi Field
*

Box Office Ticket Windows - The main box office ticket windows at Citi Field are located on the exterior of the ballpark, to the third base side of home plate and the Jackie Robinson Rotunda, adjacent to the Ticket Services Office. There is a satellite set of exterior windows near the Left Field Gate. Ticket windows are also located inside Citi Field on the third base side of the Rotunda, adjacent to First Aid. Windows outside the ballpark may be used for sales and/or will call ticket pickup. Windows inside Citi Field are used for advance sales only. Common window usage is further specified under relevant sections below. There is also a set of windows used exclusively for the pick-up of Mets Players tickets and Visiting Club tickets. Mets Players tickets may be picked up on the exterior of the ballpark along the right field side at Ticket Window 31 beyond the Payson Entrance. Visiting Club tickets may be picked up at Ticket Window 15 of the third base side ticket windows.

Advance Ticket Windows - Advance tickets may be purchased at designated windows on the exterior of Citi Field to the left of the Jackie Robinson Rotunda during normal business hours. Inside the ballpark during games, tickets may be purchased at the Advance Ticket Windows on the third base side of home plate on the Field Level, adjacent to the First Aid office. Hours for the Advance Ticket Windows are; Monday to Friday from 9:00 a.m. to 5:30 p.m., and Saturday from 10:00 a.m. to 2:00 p.m. During games, Advance Ticket Windows normally remain open through the seventh inning (may vary for doubleheaders). MasterCard, Visa, Discover, American Express and Mets Gift Cards.

MCU Park - Mets tickets can be purchased at the Advance Ticket Office at 1904 Surf Avenue in Brooklyn (Monday to Friday, 9:00am-5:00pm, with Saturday hours starting in May through the end of the season). MasterCard, Visa, Discover, American Express, Mets Gift Cards and cash are accepted.

Ticket Availability:

Each Mets ticket order is filled with the best seats available within a seating category (outside of seating areas that are set aside for Season Ticket Plan or other package sales) at the time the request is processed. If no seats are available in the seating category requested, the order will be filled with the next best available seating category. Tickets for preferable seating locations may sometimes become available later as the game date approaches.

Ticket Fees - Non-refundable service fees are applicable to tickets purchased via the internet and phone.

Non-refundable service fees are applicable to tickets purchased by Internet, phone, and at the Mets Clubhouse Shop.

Will Call/Will Call Drop-Off Windows - Designated Will Call windows for official ticket reservations and ticket holder drop-offs are located on the exterior of the ballpark, to the third base side of the Jackie Robinson Rotunda. Ticket holders meeting late-arriving guests may drop off their tickets for Will Call, on the day of the game only, at a designated Will Call Drop-Off windows outside the Rotunda. All fans picking up tickets at Will Call must provide proper photo identification. Will Call windows normally close upon completion of the top half of the fifth inning (may vary for doubleheaders). Late arrivals may pick up Will Call orders at the Ticket Office lobby in the Jackie Robinson Rotunda through the end of the seventh inning. Drop-Offs for future games will not be accepted under any circumstance.

TICKET SCANNING AND BALLPARK ENTRY

All single game tickets must be accessed digitally via the MLB Ballpark app or an individual's My ProVenue Account. PDF tickets are no longer available. Ticket barcodes will generate 24 hours prior to the start of the game. Guests are encouraged to access and view their tickets prior to arriving at Citi Field. When using a mobile device please increase your screen brightness to expedite ticket scanning. For additional assistance with digital ticketing please visit Mets.com/ballparkapp or contact Ticket Services at 718-565-4360.

TICKET EXCHANGE AND REFUND POLICY - Tickets are not refundable, and may only be exchangeable in such cases where the ticket becomes a valid rain check (see Parking Policy for Rainouts/ Rain Out Information), and then subject to the conditions cited on the ticket and at Mets.com/rain.

TOURS - On non-gamedays fans have the opportunity to take a private tour of Citi Field to get an insider’s look at the ballpark, allowing access to the most restricted, non-public areas. To purchase tickets and get more details about what is offered, available dates, pricing, and different tour options/packages, please visit Mets.com/tours or email tours@nymets.com.

TRANSPORTATION

See Parking/Transportation.

U

UMBRELLAS

Umbrellas of all shapes and sizes are permitted in Citi Field as long as they do not interfere with another guest's enjoyment of the game.

W

WATER FOUNTAINS

Water fountains can be found throughout Citi Field. They are located outside most restrooms along the first and third baselines on the Field, Empire Suite, Excelsior and Promenade Levels.

WHEELCHAIR SEATING

See Ticket Sales and Services.