The Fan Information Guide below is applicable ONLY to Cardinals games at Busch Stadium
This Fan Information Guide is designed to assist our fans by presenting information about St. Louis Cardinals/Busch Stadium offerings and accommodations. The information is presented in alphabetical order for your ease of use. Enjoy the season!
Accessible seating is readily available on all levels and in all price categories of Busch Stadium. To purchase tickets for accessible seating, go to cardinals.com, call (314) 345-9000 and a Ticket Sales Representative will be available to help you. Tickets may also be exchanged prior to a game date or on the day of a game at the Busch Stadium Ticket Windows located on 8th Street near Gate 3. For more information, please visit cardinals.com/accessible. All ticket exchanges are subject to availability.
Alcoholic Beverage Service
The Cardinals and SportService encourage all guests who consume alcohol to do so in a safe and responsible manner. Alcohol is strictly prohibited from being carried into Busch Stadium.
- Missouri State Law requires that individuals must be 21 years of age or older to purchase alcoholic beverages.
- Any guest who appears to be 30 years of age or younger must present one of the following forms of identification:
- Show a valid, and unexpired state photo driver's license
- Show a valid and unexpired MISSOURI or ILLINOIS ONLY state photo ID card
- Show a valid and unexpired military ID card
- Show a valid and unexpired Passport.
- Beer sales are limited to two (2) alcoholic beverages per person per transaction.
- Beer service will conclude at the end of the 7th inning at concession stands as well as from vendors. Service in designated private areas concludes in the middle of the 8th inning.
- No alcohol will be served or sold to an intoxicated guest.
- Underage drinking will not be tolerated and offenders are subject to arrest.
- All alcohol must be consumed prior to exiting the stadium.
- The Cardinals, SportService, and Budweiser offer a Designated Driver program (see Designated Driver).
Announcements and Paging
Messages explaining policies and procedures will be made periodically throughout the stadium. Paging over the stadium public address system is for medical emergencies and is available by contacting Guest Relations.
Cardinals players may sign autographs before each game when time permits; however, we cannot guarantee autograph opportunities will be available every game. Autograph sessions for fans may be scheduled throughout the year. The Cardinals cannot fulfill requests for autographs on balls hit into the stands.
Automatic Teller Machines (ATM)
Bank of America Automatic Teller Machines are located throughout Busch Stadium.
Level 1 (Main Concourse)
- Next to Team Store behind Section 165
- Inside Gate 5 behind Section 197
- Behind Section 145
- Redbird Club
- Behind Section 263
- Behind Section 334
- Behind Section 350/450 (by the Guests Nest)
Guests may use their MasterCard, VISA or bank cards to obtain cash.
The AAA Automobile Club of Missouri is available during and after each baseball game to assist guests with car trouble. They can be reached at (314) 523-7350 or (800) 222-7623.
Baby Changing Table Stations
Baby changing tables are available in most Busch Stadium restrooms.
Ballpark Village is a first-of-its-kind sports anchored entertainment district. Located just across Clark Street from Busch Stadium, Ballpark Village provides many options for dining, drinks and entertainment, including a 40 foot TV in the Fox Sports Live! area and live music.
More information is available online at stlballparkvillage.com.
Cardinals Nation (#CardsNation)
Cardinals Nation, a 30,000 square foot venue at Ballpark Village, is the official headquarters for Cardinals guest to stay connected to the team year-round. It is comprised of four key elements:
- Cardinals Nation Restaurant and Bar
- The St. Louis Cardinals Hall of Fame and Museum
- The Cardinals Authentics Shop
- Cardinals Nation Rooftop deck
Cardinals Hall of Fame and Museum
The Cardinals Museum boasts one of the largest team-specific collections of artifacts and memorabilia in the world and its seven galleries take you on a chronological journey through the rich history of the club.
- Celebrate the Cardinals 11 World Series titles in "The Championship Gallery"
- Hold an authentic bat used by a Cardinals great in the "Holding History" area.
- Take your place alongside the greatest broadcasters in team history as you get a chance to call some of the Cardinals most memorable moments in the "Broadcast Booth".
- View one-of-a-kind stadium models that showcase each home of the Redbirds from Sportsman's Park to the current Busch Stadium.
10:00am - 6:00pm
(Museum stays open through 7th inning on game nights)
Child: $8 (children 3 and under receive free admission)
Admission is free for ticketholders in the Cardinals Nation Rooftop and Cardinals Nation ticketed areas during home games.
For more information go to cardinals.com/museum.
Cardinals Nation Restaurant and Bar
Enjoy world championship service and catch all the action on over 50 flat-screen TVs, dine on one of our three patio decks or grab a seat at one of the four full-service bars. This two-story restaurant space is filled with Cardinals history and memories. Bringing an old school vibe to a contemporary dining experience, the Cardinals Nation Restaurant and Bar is great for family, friends and guests of all ages.
Monday - Thursday 11 am - 9 pm
Friday - Saturday 11 am - 10 pm
Sunday 11 am - 8 pm
Happy Hour: Monday-Friday 4 - 6 pm (Excluding home game days)
Closed on Thanksgiving, Christmas Eve, Christmas Day
*Hours will be extended during home evening games
For more information, go to cardinalsnation.com. Online reservations are not available on home game days. For general reservations or group bookings on home game days, please call 314-345-9880.
Banners may be displayed as long as they do not hinder or interfere with a ball in play or distract or interfere with the view of another guest. Banners may not be displayed in fair territory, be obscene or in poor taste, attract abuse or cause a disturbance among other guests. They should be baseball-oriented and not commercial/political in nature, unless the Cardinals have granted permission. Also, banners may not be paraded around the Stadium or hung over the field boxes on the field level. The Cardinals reserve the right to remove any banner, sign or flag.
Non-game days: 10:00 AM – 5:00 PM
Game days: 10:00 AM – 1-1/2 hours after scheduled game time
*Hours are subject to change
For questions regarding placement of bricks, visit cardinals.com/bricks, access the MLB Ballpark App or visit Guest Relations Level 1.
Greatest Moment Pavers:
- Numbers 1-30 are located between Gates 2 and Gate 3
- Numbers 31-46 are located between Gate 3 and the Team Store
- Numbers 47-70 are located between Ford Plaza and Gate 6
- Numbers 71-100 are located between Gate 6 and Gate 1
- Numbers 101-103 are located just past Gate 1
Build-A-Bear is located in Ford Plaza!
Busch Stadium Facts
- Busch Stadium Square footage: 1,270,000 square feet
- Acreage: 28 acres (including the Ballpark Village site)
- Total Capacity: 45,538
Both still and video cameras for personal use are allowed in Busch Stadium provided that they do not interfere with the game or obstruct another guest's view. Camera lenses longer than the length of the camera body are prohibited in Busch Stadium. Tripods and monopods are prohibited to non-credentialed guests. Backpack camera bags are prohibited. Per MLB restrictions, recording of any field activity is strictly prohibited. The team name, logos and player likenesses are copyrighted material, none of which may be published without prior written consent of the Cardinals, MLB and other applicable third party rights holders. Persons deemed to be violating these rules may be escorted from the ballpark. The Cardinals reserve the right to ask guests to put cameras and video equipment away.
Cardinals Authentics Exclusive Memorabilia Shop
Cardinals Authentics specializes in official, game-used, limited-editions and autographed collectibles and memorabilia direct from the club. The shop is located inside Busch Stadium in the Ford Plaza just north of Gate 6 and climate controlled for a comfortable shopping experience. It is only open to ticketed guests from the concourse during home games from the time the gates open until 30 minutes after the game ends. Otherwise guests can visit our second location on the first floor of Cardinals Nation in Ballpark Village. This shop is open 7 days a week, 10:00am - 6:00pm during the off season and 10:00am - 8:00pm throughout the season. It is open during all games and open 1 hour after the game ends. Customers may also visit cardinalsauthentics.com to shop Cardinals Authentics online anytime, all year long. Information is available or orders can be taken year-round by calling 314-345-9851 during normal business hours.
Cardinals Dollars may be used at all Busch Stadium concession stands, at the Official Cardinals Team Store, Family Pavilion, Cardinals Authentics and also for Cardinals tickets.
See Ballpark Village for more information.
The "Cards Cash" program allows guests to add a dollar value to game tickets and is redeemable at any concession or retail location in the Ballpark. This value is stored in the barcode of the tickets and is valid only at the game for which it was purchased.
Cards Cash can be added to individual game tickets or to group ticket packages. It may also be included in some season tickets as well as "ticket packs". In addition, there will be special promotions wherein specific ticket locations or even entire sections may be rewarded with Cards Cash on their tickets.
Guests who have questions about the program should be directed to the Inside Advanced Ticket Windows.
Guests are welcome to use cell phones in Busch Stadium provided their use does not disturb other guests.
In compliance with the St. Louis City ordinance and Busch Stadium policy, the use of smokeless tobacco, alternative nicotine products, or vapor products at professional, collegiate, high school and organized amateur sporting events is prohibited.
Community Relations/Cardinals Care
St. Louis Cardinals Community Relations and Cardinals Care, the team’s charitable foundation, are dedicated to supporting our community. Visit cardinals.com/community for more information.
Guests wishing to inquire about:
Cardinals Care General Inquiries – email email@example.com or call (314) 345-9418
Cardinals Care Volunteers – email firstname.lastname@example.org or call (314) 345-9884
Redbird Rookies and Ballfields – email email@example.com or call (314) 345-9883
Community Relations General Inquiries – email firstname.lastname@example.org
Cardinals Care Auctions
Cardinals Care Silent Auctions are held each homestand to raise funds to help support Cardinals Care’s work with youth in the local community. Fans can visit cardinals.com/ccauctions for more information and to bid on items. New items will be up for bid each homestand, so fans are encouraged to check the website often.
Cardinals Care 50/50
The Cardinals Care 50/50 Raffle is a chance for Cardinals fans to test their luck all while making a difference in the community. Fans can visit cardinals.com/5050 for complete details and to purchase tickets. Each raffle, one winner will collect half of the total pot while the other half will help support Cardinals Care's work with youth in the local community.
Costumes of any kind that cover the head/face, including face paint, are strictly prohibited from entering the ballpark. All other costumes are subject to inspection upon entry or at any time over the course of a game/event at the discretion of stadium personnel.
Fans can view the full list of Busch Stadium policies and protocols for the 2021 season at cardinals.com/backatbusch.
Designated Driver Program
Designated Driver will not be available to start the 2021 season. Please check back later in 2021 for updates.
Please see Accessible Seating for more information.
The Cardinals are happy to help non-profit groups and their fundraising efforts through donations whenever possible. Due to the high volume of requests received, please fill out a donation request at least 8 weeks in advance online at cardinals.com/donations. This program is on hold for the 2021 season.
Guidelines and Procedures:
- Organizations must complete a Cardinals Donation Request Form ONLINE at cardinals.com/donations to be considered for a donation.
- Mailed/Phoned/E-mailed/Faxed requests will NOT be accepted.
- Requests must be received eight (8) weeks prior to your event. We cannot fulfill requests without proper advanced notification.
- Organizations are limited to one (1) request per twelve month period. Please do not send duplicate requests.
- Due to overwhelming demands, we have to limit our donations to organizations within the following states; MO, OK, KS, IA, IL, KY, TN, AR, IN, MS.
PLEASE NOTE: A submitted request does not guarantee a donation. No phone calls please.
Other Pertinent Information:
- Approved requests will receive one (1) voucher for two (2) tickets to a Cardinals game.
- All denied requests will receive notification via e-mail.
- We are unable to place or answer follow-up calls regarding donation requests.
- Donations may only be made to non-profit, charitable 501 (c) (3) organizations.
- We are unable to donate to for-profit companies -- including employee appreciation days/holiday events.
- We are unable to make monetary donations, purchase program ads, or buy sponsor tables at events. If you are interested in monetary support please contact Cardinals Care about a grant application.
Electronic cigarettes are not to be used inside Busch Stadium; In compliance with the St. Louis City ordinance and Busch Stadium policy, the use of smokeless tobacco, alternative nicotine products, or vapor products at professional sporting events is prohibited.
For the convenience of our guests, elevators and escalators are located throughout Busch Stadium. Please refer to our directional signage for specific locations. Fans with disabilities are given priority for elevator use.
Transportation may be provided to guests who require assistance. Transport carts or wheelchairs will pick up guests at stadium entrances and escort them to and from their seats. Assistance will be given as carts become available. No transport carts are allowed outside of Busch Stadium.
In order to provide the safest environment for all guests and staff, guests will not be permitted to exit and re-enter the facility during games.
Currently closed due to Covid restrictions
Newly renovated in 2017, the Family Pavilion located on Level 1 between Gates 5 and 6, on the northeast corner of Busch Stadium, features a variety of fun activities for kids of all ages, including a new Virtual Reality experience, a multilevel Play Structure and a Nursing Suite.
The Family Pavilion is open approximately 1 1/2 hours prior to each game and continues until the end of the game. All guests with a day-of-game ticket are admitted to this area free of charge; however, there is a fee to participate in some of the games and activities.
The following are some of the activities that are featured in the Family Pavilion:
- Speed Pitch
- Soft-Play Play Area (Socks Required)
- Virtual Reality
- Play Structure (Socks Required)
- Mother's Nursing Room
- Family Restrooms
Family restrooms provide private areas for guests with children and offer baby changing tables and a room for nursing mothers. These restrooms are also available for use by disabled guests.
Firearms or weapons of any kind are not permitted in Busch Stadium.
First Game Certificate
Guests may print first game certificates at home by visiting cardinals.com/firstgame.
The First Aid Stations in Busch Stadium are located on Level 1 behind Section 147 and on Level 4 in Section 351. The First Aid stations are a service to guests and employees who are in need of medical assistance. No medications or treatments can be dispensed outside of the First Aid stations. Also, minors (those under the age of 18) must be accompanied by a parent or legal guardian to receive treatment. Vending machines dispensing trial size items for minor first aid needs are located outside of both First Aid locations.
First Pitch Tickets (KMOX 1120)
At 10:00am on the day of each regular season home game, fans may purchase a voucher good for two tickets for just $11.20. Vouchers may be purchased at the 8th Street Ticket Windows located just north of Gate 3 until 4 hours before scheduled game time. Fans redeem their vouchers at Gate 1 for actual tickets 10 minutes prior to game time. Tickets may be anywhere in the stadium, from Infield Field Box to Standing Room. There is a total of 275 vouchers (550 tickets) available for each regular season home game.
Guests may bring their own food & drinks into Busch Stadium for all games. Most food items are permitted, but guests should consider our bag policy when deciding what food to bring. Non-alcoholic beverages including water and soda in factory sealed clear plastic containers no larger than 2 liters are allowed. Food & beverages from the outside will not be permitted in the Cardinals Club, Luxury Suites, Party Suites or any of our other All Inclusive Areas. Please visit cardinals.com/security for more information.
Foul Balls/Home Runs
Guests should stay alert at all times for bats and balls leaving the playing field. Guests are welcome to keep any foul ball or home run ball hit into the stands. At no time should a foul ball or home run ball be thrown back on the field. Any guest interfering with a ball in play is subject to ejection. The Cardinals are not able to accommodate requests for player autographs on home run or foul balls. If a fan catches a ball on the fly, they are awarded with a foul ball contract.
Busch Stadium gates open 1 ½ hours before game time Monday - Thursday and 2 hours before game time Friday - Sunday
*Times are subject to change
Cardinals Gift Cards are available for purchase at cardinals.com/giftcards as well as the Team Store and Cardinals Nation. Gift Cards can be redeemed at any concession stand, team store, ticket window, Cardinals Nation Restaurant and Museum or for tickets at cardinals.com/tickets. E-Gift Cards are also available for purchase online and can be ordered with value between $25 - $2,500. E-Gift cards are printed by the recipient on their own printer and feature a barcode that can be used at the same sales channels as the physical gift cards.
Ground Rules for Fans
The St. Louis Cardinals are committed to creating a safe, clean, fun, family-friendly ballpark experience. Our staff has been trained to proactively intervene where necessary to help ensure a family environment.
- Guests will enjoy the baseball experience free from disruptive behavior, foul/abusive language or obscene gestures.
- Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
- Guests will sit in their ticketed seat and show their ticket when requested.
- The progress of the game will not be disrupted by guests' actions or unauthorized persons on the playing field.
- Obscene or indecent clothing will not detract from the guest experience.
- Guests will comply with requests from stadium staff regarding stadium operations and emergency response procedures.
The St. Louis Cardinals appreciate that all guests observe our Ground Rules for Fans while attending ball games at Busch Stadium. Working together with our fans to provide a positive experience is our goal. Please contact the nearest usher if for any reason another guest is interfering with your enjoyment of the game.
Guests who choose not to adhere to these Ground Rules may be in violation of stadium/city ordinances and are subject to intervention, which may lead to ejection and/or arrest.
Group Sales and Group Outings
One of the best ways to enjoy a game at Busch Stadium is with a group of friends, family, or co-workers. For specific party facility information other group outings, visit cardinals.com/groups or call (314) 345-9000 or email email@example.com.
The Guest Relations Centers are located on Level 1, Section 148 behind homeplate and Level 4 behind section 340 and are staffed by specially trained ushers. Guests may obtain information about Busch Stadium events, promotions, directions to areas both inside and outside of the Stadium; locations of various concession and souvenir stands; and answers to other questions as well. Guest Relations are also the location for lost children, people separated from their groups, and lost and found articles. Hearing impaired guests may use a TDD (Telecommunication Device for the Deaf) at this location.
In addition, guests may register any complaints at the Guest Relations Centers and receive immediate attention.
Hall of Fame
The St. Louis Cardinals and Edward Jones have teamed up to honor the greatest Cardinals players in the club's history. The Cardinals Hall of Fame presented by Edward Jones resides on the second level of Cardinals Nation just outside the Cardinals Museum and features the plaques of each inductee. This gallery is free to explore and is available to see when the Cardinals Nation Restaurant and Bar is open.
In conjunction with a league-wide policy established by Major League Baseball, the St. Louis Cardinals will inspect all items entering Busch Stadium.
In Stadium Photos
Special event photos are only available on non-game days. Guests may contact Special Events for more details by calling (314) 345-9630. Information is also available online at buschstadiumevents.com.
St. Louis Cardinals Alumni Kids Clinics are a great way for kids (ages 7-13) to learn the fundamentals of baseball the Cardinals way. Each clinic is taught by former Cardinals players and coaches. These half-day clinics are held throughout St. Louis' surrounding areas and run from June - August. For more information, visit cardinals.com/clinics or call (314) 345-9000.
The Cardinals Kids Club is the official fan club for children 13 and under. Memberships are $33 and include exclusive merchandise, unique experiences, and much more! Fans can visit cardinals.com/kidsclub or email firstname.lastname@example.org for the latest information and to purchase a membership.
KMOX 1120 First Pitch Tickets
The KMOX First Pitch Ticket program will not be offered while Busch Stadium seating is in reduced capacity. Please check back later in 2021 for further updates.
Laser lights are not only distracting, they may also interfere with the game, as well as be harmful to the eyes if used improperly. Therefore, laser lights are not permitted in Busch Stadium. Any such devices will be confiscated and the person may face ejection from the game.
Lost and Found
Found articles may be turned in at either of our Guest Relations locations. Items will be entered into our Lost and Found system and held for 30 days. Items not claimed after 30 days will be donated to charity. Guests needing assistance in retrieving Lost and Found items during non-game hours may visit cardinals.com/lostandfound call (314) 345-9882 or email email@example.com.
Please take all lost children/adults to Guest Relations. Guests should report any missing person at our Guest Relations Centers. Guest Relations staff will work closely with all game personnel to help locate the missing individual(s).
Proposals are only available on non-game days. Guests may contact Special Events for more details at firstname.lastname@example.org or (314) 345-9630.
As security threats continue to evolve and grow, so does the need for security solutions. As a result, the Cardinals and Major League Baseball have implemented the use of walk through metal detectors at all entrances to Busch Stadium to ensure the safety of all guests. As part of the process, guests will have to remove cell phones, cameras and other large metal objects before passing through the detectors. Guests in wheelchairs and those with medical devices that may set off the detector are subject to alternative screening methods. Guests will still be required to have their bags inspected prior to entering the stadium.
The closest Metrolink station is next to the Westin on the 8th Street side of the stadium. Metrolink normally runs until midnight. If the Cardinals game goes past midnight, Metrolink will continue running until the downtown platform is cleared. For Metrolink and Bus schedules call (314) 231-2345.
The Cardinals are proud to offer one complimentary ticket to active, reserve and retired U.S. Military personnel who show a Valid ID at the Clark Street Box Office beginning 1 hour before game time until 30 mins after scheduled game time. Tickets are based on availability. Blackout dates may apply.
Busch Stadium policy states that all artificial noisemakers are strictly prohibited from entering the ballpark. Items may be confiscated and disposed of by stadium personnel. Items include, but are not limited to the following:cowbells, airhorns, and Thunderstix.
Currently closed due to Covid restrictions
A mother may nurse her child in any public location where she is otherwise authorized to be. If the mother requests private accommodations the mother and child should be escorted to the nursing suite in Family Pavilion or one of our family rooms at Section 160 or 348, or First Aid.
If you are entering the ballpark through Gate 2, 3, or 4, the best place to park is on or near 8th Street. If entering through Gates 1, 5 or 6, the best place is on or near Broadway.
Gameday parking is available for purchase through the Cardinals. Individual game parking can be purchased for the Starr Lot, adjacent to Gate 2 on the south side of Busch Stadium. For details, visit cardinals.com/parking.
The right to delay the start of a game rests with the home club. Once both team managers meet with the home plate umpire and exchange line-up cards, the right to determine whether the game shall be interrupted or terminated is at the discretion of the Umpire-in-Chief. Per the Official Playing Rules, the Umpire-in-Chief shall have sole and unquestioned authority to determine whether and when play shall be halted during a game, when play shall be resumed, and whether and when a game shall be terminated because of bad weather or unsafe playing conditions.
In conjunction with a league-wide policy established by Major League Baseball, the St. Louis Cardinals reserve the right to inspect all items entering Busch Stadium. Guests may bring in items such as: non-alcoholic beverages in factory-sealed plastic bottles no larger than 2 liters; empty cups, mugs or plastic bottles.
Prohibited items include but are not limited to the following items:
- Alcoholic beverages and non-alcoholic beer
- Aluminum containers, glass bottles/items, metal cans, thermoses
- Animals (with the exception of service dogs or other service animals trained to perform work or tasks for the benefit of a person with a disability or other service animal expressly authorized under applicable law)
- Guests are encouraged to limit bags for stadium entry. ONLY the following bags will be permitted: small purses, clutch/wristlet, fanny packs or other single pouch bags not exceeding 8" x 10". Exceptions will be made for medical bags and diaper bags with a child. All bags must enter via the designated Inspection Lanes at each gate.
- Balloons, beach balls and other inflatables
- Chairs, stools, including bleacher seats with backs
- Commercial camera equipment (lenses longer than length of the camera body), including video cameras, tripods, monopods and backpack camera bags
- Containers - aerosol cans (i.e. hairspray, sunscreen), aluminum or glass cans and bottles, flasks, non-factory sealed plastic bottles larger than 2 liters, thermoses.
- Face paint, costume masks, and any other costume that covers the head/face
- Flag poles, PVC pipe and other poles
- Hover boards/skate boards/roller skates, roller blades
- Illegal substances
- Knives longer than 4 inches when unopened
- Laser pointers/lights
- Noisemakers of any kind, including, but not limited to air horns, cowbells, and Thunderstix
- Obscene, offensive, or indecent clothing
- Stun guns/tasers
- Weapons of any kind
- Wrapped packages
A limited number of premium giveaway items will be issued for certain games to fans who meet specific promotion requirements. Each fan must have a game day ticket and pass through a turnstile to receive the item. Possession of a ticket does not guarantee receipt of a giveaway item. For a complete listing of Cardinals promotion items, visit cardinals.com/promotions.
The Cardinals' award-winning publications are available from vendors located at each gate, from the time gates open until approximately one-half hour after the first pitch. Thereafter, they can be purchased at the ballpark at various souvenir stands and the Team Store, by calling 314-345-9000 or online at cardinals.com/publications.
Radios and Personal Televisions
Guests are allowed to have radios and personal televisions, as long as they do not interfere with other guests' enjoyment of the event.
If a game is postponed due to weather or other reasons, it will be rescheduled for a future date as either a split doubleheader or on an open date. Tickets are not subject to refunds or exchanges. Guests should retain their original tickets for use with the official policy that the Cardinals will announce at the time the game is postponed. Guests may also visit cardinals.com for up-to-date game reschedule information.
Redbird Nation Fan Club
Restrooms are conveniently located throughout Busch Stadium. All restrooms are ADA accessible and are equipped with baby changing stations. The stadium is also equipped with Family Restrooms, which are restricted to families only.
Fans may enter birthday and military messages for free at cardinals.com/scoreboard. Messages are due 48 hours before the game requested. Messages for Saturday and Sunday games must be posted by noon on Thursday. The Cardinals no longer offer a paying service for messages regarding anniversaries or special events - we only offer free birthday messages on the ribbon board.
Service dogs (or other service animals expressly authorized under applicable law) that are trained to perform work or tasks for the benefit of a person with a disability are welcome at Busch Stadium.
The use of all tobacco products and electronic cigarettes/vaporizers is prohibited in Busch Stadium. A designated smoking area is set up at Gate 1 to allow guests access in and out of the stadium if they wish to smoke. The designated smoking area is open from gate opening until the end of the 7th inning.
Fans can follow the team on a variety of social media sites including Facebook (facebook.com/Cardinals), Twitter (@Cardinals), Instagram (Cardinals) and more. For a complete listing of sites, mobile applications and player accounts, visit cardinals.com/social.
Guests shall not solicit or distribute literature on stadium property without consent from the St. Louis Cardinals.
This includes, but is not limited to political literature, pamphlets, tickets (raffle or otherwise); memberships in outside organizations, clubs, societies, etc.; fund-raising activities for groups or organizations, gifts, parties, etc.; and sale of cosmetics, household goods, food or other products.
Spectators on the Playing Field
Spectators are not permitted on any part of the playing field. Spectators are also not permitted to throw anything onto the field. This is a St. Louis City Ordinance. Persons who violate this ordinance will be arrested and prosecuted.
SportService, Busch Stadium's concessionaire since 1966, is proud of its accomplishments and its leadership position among concessionaires. For over eighty-five years, SportService has been serving Major League stadiums with concessions. In addition, SportService operates fine dining and catering throughout Busch Stadium. SportService is also responsible for all retail operations both inside and outside of Busch Stadium.
For questions regarding stadium music (walk-out songs, organ songs, etc.) please visit cardinals.com/music.
The Cardinals offer tours of Busch Stadium throughout the calendar year. Stadium tours are a great way to learn about the home of the Cardinals and explore areas of the ballpark that may not be normally accessible during a baseball game. For more information about Busch Stadium Tours, including different tour options, hours of operation and tickets, call 314-345-9565 or visit cardinals.com/tours. The tour route and schedule are subject to change without notice.
Guests with strollers are welcome in Busch Stadium; however, the use of strollers should not interfere with other guests or block entryways or aisles. Strollers should be stored under the guest's seat or may be checked at Guest Relations.
The Cardinals have partnered with StubHub to create the Official Fan to Fan Ticket Marketplace of the Cardinals.
Some StubHub facts:
- StubHub is an online ticket marketplace where fans can safely and easily buy or sell tickets to any event nationwide.
- All fans are eligible to post tickets for sale.
- Fans can set their own price when selling tickets.
- StubHub has nearly five million registered users to view posted tickets.
- Payment options including check, PayPal, or donating to charity.
Taxi Cab Stands
There are two taxi cab stands located at Busch Stadium, one is on the far east side on Broadway just south of Spruce and the other is on the west side next to the Westin Hotel on Spruce between 8th and 9th Street.
Official Cardinals Team Store - (800) 421-3263
Located at the corner of 8th and Clark St. between Gate 3 and Gate 4, The Official Cardinals Team Store features the areas best selection of premium Cardinals merchandise.
The hours of operation are 10 a.m. to 6 p.m., Sunday-Saturday.
The Official Cardinals Team Store will be closed to the public during home games. The concourse doors will be for re-entry only to ticketed guests.
The Team Store will close approximately 1 hour after the game.
Free parking for Team Store customers is available on non-game days along 8th street – near the ticket windows.
Official Cardinals Team Store Satellite Locations
- Fans Nest at Broadway – Main Concourse near Gate 1
- Fans Nest at Home Plate – Level 4 behind Section 450
- Hat Shack – Main Concourse in Center Field
- Portable Location – Main Concourse Near Sections 150 & 170
The Official Cardinals Team Store Satellite Locations are open during all stadium events.
The front office is unable to disclose any information regarding the St. Louis Cardinals hotels or travel.
T.E.A.M. (Techniques for Effective Alcohol Management)
T.E.A.M. is the name of a group formed in 1985 to encourage public facility owners and managers to promote alcohol awareness in their facilities. Major League Baseball joined T.E.A.M. in 1986. The goals of the T.E.A.M. Program are to:
- Promote the responsible sale, service and consumption of alcohol.
- Enhance the safety and enjoyment of our guests.
- Reduce potential liabilities to the facility and the server.
- Reduce the incidence of drunk driving.
*SportService does not sell or serve any guest who appears intoxicated.
Guests may send a text to 314.300.1000 for assistance.
Ticket Resolution Windows
Guest Relations should not be confused with the Ticket Resolution Windows. The Ticket Resolution Windows are located behind Section 161 and handle all ticket problems and issues for that particular game.
Guests may purchase tickets to upcoming Cardinals home games by visiting cardinals.com/tickets or calling the Ticket Sales Hotline at (314) 345-9000. The Ticket Sales Hotline is open from 9am-9pm, Monday-Friday. During Weekend Home Games 10am - 1-1/2 hours after scheduled first pitch.
Guests may also purchase tickets at either the 8th Street or Clark Street ticket windows. During the season, the 8th Street ticket windows are open from 10:00 am - 5:00 pm Monday through Friday on non-game days. These windows are also open for all home games from 10:00 am until 1-1/2 hours after scheduled game time. The ticket windows (including the windows on the Main Concourse behind Section 161) remain open until 1-1/2 hours after scheduled game time. Off-season Box Office hours are 10 am - 4:00 pm Monday through Friday and closed Saturday and Sunday. Ticket Office hours for events other than Cardinals regular season home games vary and are subject to change.
All fans ages 4 and over require a ticket.
Tickets for games, which are postponed and rescheduled as either a split doubleheader or on an open date, are not subject to refunds or exchanges. Retain ticket stubs for use with the announced policy.
Ticket Reprint Policy
Reprints for lost, forgotten, or stolen tickets purchased through the St. Louis Cardinals can be requested by calling 314-345-9000 or by visiting the St. Louis Cardinals Box Office. Only the valid account holder may request tickets to be reprinted. Customers whose tickets are stolen should provide a copy of the official police report. All reprints are done at the sole discretion of the St. Louis Cardinals and subject to a fee*.
All reprints will be subject to a $20 per ticket fee*, and all ticket reprints are done at the sole discretion of the St. Louis Cardinals.
*Fee subject to change
Busch Stadium Tours depart daily from Gate 3 of Busch Stadium.
For more info on tour prices and times, visit cardinals.com/tours or call 314-345-9565
Umbrellas are allowed inside Busch Stadium should rain be forecast and on hot days, provided they do not interfere with the view of other guests.
Visiting Team Fans
Visiting team fans are our guests. Harassment of the visiting team or their fans will not be tolerated and may result in ejection.
Cardinals WiFi is a FREE WiFi network for fans to use during their visits to Busch Stadium. Fans can easily have high-speed access to the Internet including MLB apps such as MLB.com Ballpark and MLB At Bat. Learn More »
8th Street Ticket Windows
All paid and complimentary tickets can be picked up at the 8th Street ticket windows. A valid ID that matches the Will Call name is required to receive tickets.
During the season the 8th Street ticket windows are open Monday - Friday from 10:00 am - 5:00 pm and are also open for all home games from 10:00am until 1-1/2 hours after game time. Off-season hours are Monday - Friday 10:00 am - 4:00 pm.
Clark Street Ticket Windows
Paid ticket orders (that have not been previously printed) can be picked up at the Clark Street ticket windows. A valid ID that matches the Will Call name is required to receive tickets. The Clark Street windows are open on game days from the time gates open until 30 minutes after the scheduled game time.