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MLB Frequently Asked Questions

MLB for Android Devices

The MLB app returns for the 2020 MLB season with access to live game broadcasts, scores and schedules, breaking news, and more. Your #1 source for live baseball on your iOS and Android devices, the MLB app is the official app of Major League Baseball.

Table of Contents

Supported Devices

The MLB app requires a minimum of Android OS version 5.0 or greater and will run on phones, tablets, and Kindle Fire/Fire Phone devices.

Getting Started

Choosing a Level of Access

The MLB app is a free download from the Google Play Store and offers both free and optional paid subscription features. Free access to the MLB app includes breaking news, scores, and much more.

MLB.TV subscribers can download the MLB app at no additional cost and can access MLB.TV subscription features through the MLB app. MLB.TV Single Team subscribers can access their team’s video and radio streams through the MLB app. See the "MLB.TV Login Information" section below for login and redemption information.

MLB.TV Subscribers that own MLB.TV through their Extra Innings package can download the MLB app at no additional cost and can access MLB.TV subscription features through the MLB app. Please visit "I own MLB.TV through my pay TV provider" section below for instructions on redeeming MLB.TV through Extra Innings.

Subscribe to MLB Audio or MLB.TV

MLB Audio and MLB.TV subscriptions can be purchased from Google Play at a monthly or seasonal rate. Please see the "Subscription Information and Management" section for additional information about Google Play in-app purchases.

MLB Audio or MLB.TV Subscriber Login

Subscribers who already own MLB Audio or MLB.TV or have connected an in-app Google Play Store purchase of MLB Audio or MLB.TV to their MLB account will use this option to enable paid subscription features on their supported Android devices by entering their registered MLB email and password.

Restore

Subscribers who have made an in-app purchase through Google Play will use the restore option, for example, when re-installing the application on an existing Android or new Android device. A restore can only be completed on devices which share the same Google Play account as the initial purchase.

MLB.TV or MLB Audio Login Information

If you purchased MLB.TV or MLB Audio from the MLB website, please follow the below steps to log-in to MLB.TV on the MLB app. Tap on the "Subscriber Login" option when prompted with the initial paywall and log-in using your registered MLB account.

I own MLB.TV through my pay TV provider

If you purchased MLB.TV through your pay TV provider, please follow the steps below to activate MLB.TV access through the MLB app.

  1. Select your provider
  2. Login using your provider credentials. If you are unsure of your provider credentials, please contact your provider.
  3. Link your provider credentials with a new or existing MLB account
  4. After linking your credentials, open the MLB app and tap on the "Subscriber Login" option when prompted with the initial paywall
  5. Login using your MLB account.

Subscription Management

Google Play In-App Purchase and Cancellation Information

If you have purchased a subscription to MLB Audio or MLB.TV directly through an in-app purchase from Google Play (not directly from the MLB website), please review the information below.

If you have completed your purchase through the MLB website, please see the section "MLB Website Purchase and Cancellation Information."

Google Play In-App Purchase

In-app purchases of MLB Audio or MLB.TV are purchased from and billed by Google Play, not MLB. These purchases are subject to the terms and conditions of Google Play. Google Play purchases are non-refundable after purchase. If you wish to confirm the type of subscription that has been purchased from Google Play, please consult your Google Play account or receipt as each subscription will have a unique billing name.

An MLB Audio or MLB.TV yearly purchase is valid for one year and will be re-billed every year by Google Play until cancelled by the user. Google Play will send an email following a successful billing. Google Play subscriptions can be managed from your Google Wallet. MLB cannot manage Google Play subscriptions. Google Play subscription cancellation steps are listed below for your convenience.

An MLB Audio or MLB.TV Monthly purchase is valid for one month and will be re-billed every month year-round by Google Play until cancelled by the user. Google Play will send an email following a successful billing. Google Play subscriptions can be managed from your Google Wallet. MLB cannot manage Google Play subscriptions. Google Play subscription cancellation steps are listed below for your convenience.

Accessing your Google Play In-App Purchase on other Supported Devices

A major benefit of connecting your Google Play purchase to a registered MLB email and password is being able to access the purchase across other compatible devices. Connecting a purchase to an MLB account also allows Customer Service to better assist you with inquiries and troubleshooting. You will have an opportunity to connect your purchase to an MLB account after making the purchase, or it can be completed at a later time. You can only connect a Google Play purchase to one MLB account. If you connect the purchase to a second MLB account, the first account will lose all entitlements.

  1. Tap on the "Menu".
  2. Tap on "Settings"
  3. Tap on "MLB Account" and log in with your registered MLB email and password credentials or create a new account. This will link the purchase to the MLB account.
Restoring a previous Google Play purchase

Subscribers who have made an in-app purchase through Google Play will use the Restore option on the paywall, for example, when re-installing the application on an existing Android or new Android device. A restore can also be completed from the MLB app "Settings>Restore Purchases" option. A restore can only be completed on devices which share the same Google Play account as the initial purchase.

Cancelling a Google Play Monthly Subscription
  1. Visit Google Wallet.
  2. Along the left side of your screen, select More > Subscriptions.
  3. Select Cancel subscription.

MLB Website Purchase and Cancellation Information

Purchasing an MLB Audio or MLB.TV Subscription

Customers should visit www.mlb.tv and MLB Audio for the most updated subscription information and purchase options.

Customers that have purchased MLB Audio or MLB.TV directly from the MLB website and not through an app store (Apple iTunes/Google Play) may cancel their subscription or cancel auto-renewal of the subscription in their MLB Account profile under "Manage Subscriptions."

Troubleshooting

General Troubleshooting

**ENSURE THAT YOU HAVE THE LATEST DEVICE, OPERATING SYSTEM AND MLB APP VERSION PRIOR TO TROUBLESHOOTING**

If you are experiencing difficulty with the MLB app, please follow the steps below as they may resolve the behavior that you are experiencing.

  1. Navigate to your device home screen
  2. Tap on the "Menu" key
  3. Tap on "Settings"
  4. Tap on "Applications"
  5. Tap on the application you want to close
  6. Tap on "Force stop"
  7. Tap the "Home" key to return to your device home screen
  8. Restart your device

If you still experience issues after following the above steps, please switch your connectivity from cellular to Wifi or Wifi to cellular. While Wifi connections are typically an improvement over cellular, that is not always the case. Please understand that "bar" indicators on devices indicate the strength of a signal, but not network congestion or integrity which can impact application performance. For personal Wifi connections, we recommend restarting your internet modem and router in the event a network conflict is occurring even if other devices are working properly.

MLB AudioTroubleshooting

In addition to the troubleshooting information below, please review the "General Troubleshooting" section as it may contain steps to correct the behavior that you are experiencing.

While an MLB Audio stream may say "playing" prior to the start of a game, you will only hear silence. MLB Audio does not broadcast pre-game or post-game shows, and may not broadcast during rain delays or commercials.

MLB.TV/MLB Network Troubleshooting

In addition to the troubleshooting information below, please review the "General Troubleshooting" section as it may contain steps to correct the behavior that you are experiencing.

The MLB app supports viewing both live out-of-market and archived MLB.TV content on devices that can run Android 5.0 or greater.

MLB.TV/MLB Network live and archived content is subject to blackout restrictions and relies on location data provided by the MLB app for verification. The following factors may affect successful blackout verification.

  • Location services are not enabled on the device
  • GPS satellites are not visible due to being indoors/away from windows
  • A cellular data or Wifi hotspot, satellite, hotel or corporate/VPN internet connection is being used
  • You are attempting to access while traveling in motion (plane, train or automobile)

Please follow the steps below to ensure that location services are setup properly

Android OS
  1. Tap on device "Settings" icon
  2. Tap on "Location access"
  3. Ensure all location services are checked or enabled
  4. If the device is running Android 5 or greater and you are unable to complete a blackout verification check with all services enabled, please disable the "GPS" location service [Disable "GPS Satellites" or choose the "Battery Saving" option under your location services]
  5. Tap the "Back" icon
  6. Tap on "Developer Options"
  7. If "Developer Options" is not visible, do the following to enable
  8. Tap on "About phone" or "About tablet"
  9. Tap on "Build Number" seven times to unlock "Developer Options"
  10. Tap the "Back" key
  11. Tap on "Developer Options"
  12. Ensure the toggle in the upper right is set to "On"
  13. Ensure the option to "Allow mock locations" is unchecked
  14. Tap the "Back" icon
  15. Tap on "Apps"
  16. Tap on the MLB app
  17. Tap on "Force stop"
Kindle Fire/Kindle Fire HD
  1. Navigate to the device "Settings"
  2. Tap on "Location-based Services"
  3. Ensure "Enable Location-based Services" is enabled"
  4. Tap on "Home" icon
Amazon Fire Phone
  1. Navigate to the device "Settings"
  2. Tap on "Location Services"
  3. Tap on "Configure Location Based Services (LBS) for your applications"
  4. Tap on "On" to enable or "Off" to disable

If you are accessing the game from a cellular connection or mobile hotspot, attempt to access from a Wifi connection as cellular connections can often route your data well outside the current viewing location. You may also attempt to enable airplane mode for a minute, disable airplane mode and the device may connect to a different tower with different routing.

I purchased an MLB Audio or MLB.TVsubscription from Google Play. Can I use it on other devices besides my mobile device?

Yes, please follow the steps in the "Google Play In-App Purchase and Cancellation Information" section to connect your Google Play in-app purchase to an MLB account in order to access aid subscription features on other supported devices.

I am experiencing issues with one or more of the following: In-App Purchase/Notifications/Chromecast.

If you are experiencing issues with any of the following functions, please ensure that you have the latest version of Google Play Services installed on your device. While Google Play Services will be updated automatically for most devices, you may need to manually apply the update from the Play Store [My Apps] section

If you are experiencing issues with your widget please remove the widget and add a new team widget back to the device home screen.

How do I enable or disable Closed Captioning while viewing MLB.TV?

When viewing MLB.TV content, you can tap the "CC" button on the video player to enable or disable closed captioning.

I forgot my password. What should I do?

From the MLB Account screen, tap "Forgot Password." Enter your MLB account email and we will send a new password to that address.

How do I log out of the MLB app?

From the MLB Account screen, tap "Clear Credentials."

Contact Us

MLB Customer Service

If you have any questions or require troubleshooting assistance, please visit mlb.com/support or call us toll-free at 866-800-1275 (English) or 972-836-1111 (International).

Live game support is available until the conclusion of the last game each day.

Ticketing Support

If you experience any difficulty with or have questions about ticketing purchases, please contact the Club Box Office for immediate support. More Info »

Accessibility

We are available to respond to your closed captioning questions and needs.

For immediate closed caption issues:

If you need further assistance, and for written closed caption complaints:

Lisa Teitelbaum
MLB
1271 Avenue of the Americas
New York, NY 10020
Phone: 212-931-7440
Email: lisa.teitelbaum@mlb.com